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Kenneth LaChance is a seasoned IT professional with extensive experience in systems analysis, network engineering, and technical support. Currently serving as a Senior System Analyst and IT Specialist for the City of Sterling Heights since April 2022, Kenneth has previously held positions at iwerk, US Medical Management, and Billhighway, where responsibilities included Active Directory administration, network diagnostics, and troubleshooting of IT infrastructure. With a strong educational background in Information Systems Engineering and Cybersecurity from American Business & Technology University and ITT Technical Institute-Troy, Kenneth brings a comprehensive skill set that encompasses enterprise backup solutions, server maintenance, and end-user support, contributing to robust IT operations across various organizations.