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Sherry Drake is a seasoned customer experience professional with extensive experience in enhancing customer engagement and operational efficiency across various industries, including technology, healthcare, retail, and telecom. Currently serving as a Senior Consultant in the Customer Experience Group at The Northridge Group since November 2018, Sherry collaborates with organizations to align their vision with customer perspectives and effectively leverage customer feedback. Previously, Sherry held significant roles at Comcast, where responsibilities included driving customer experience strategies for millions of subscribers and leading employee engagement initiatives. Sherry's career also includes roles at Grainger, where contributions ranged from developing training programs to establishing a corporate university curriculum. Sherry holds an MBA in Project Management from Keller Graduate School of Management of DeVry University and a B.B.A. in Marketing and Psychology from the University of San Francisco.