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Charlotte Groos is an experienced account manager currently working at The Miles Consultancy Limited since October 2012, where roles have included Senior Internal Account Manager and Data Audit Specialist. In the position of Data Audit Specialist, Charlotte was responsible for ensuring the accuracy of driver data, focusing on identifying fuel card misuse and mileage discrepancies. Prior to this, Charlotte contributed as a Customer Service Advisor and Trainer, emphasizing exceptional customer service through effective communication. Earlier experience includes a role as a Credit Risk Analyst at UK Fuels Limited from July 2011 to October 2012. Charlotte holds A Levels in Geography, Business Studies, Fashion & Textiles, and Film Studies from Sir John Deane's College.