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Dawn Batson has over 20 years of experience in the hospitality industry. Dawn started their career in 2000 as a Front Desk Manager at Four Seasons Hotels and Resorts. During their time there, they analyzed performance, collaborated with the Director of Revenue, maintained client relationships, and managed front desk operations. Dawn also contributed to revenue generation through upselling and implemented new training programs. From 2011 to 2017, Dawn worked at St. Regis Hotel as a Reservations/Communications Manager. In this role, they maximized hotel occupancy, managed a team, maintained client relationships, and monitored contracts with third-party booking channels. Dawn also managed revenue generated through cancellations and no-show fees, supported the delivery of exceptional guest service, and made decisions to reduce labor costs. Since 2017, Dawn has been the Director of Revenue and Reservations at The Inn at Little Washington. In this position, they have implemented seasonal packages, managed room rate positioning to increase room revenue, and collaborated with marketing consultants to increase digital visibility.

Dawn Batson attended Mt. San Antonio College from 1991 to 1994. No specific degree or field of study information is provided.