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Laurence Brown is an experienced IT professional with a comprehensive background in application support, business analysis, and technical support. Currently serving as Application Support Manager and IT Business Analyst at The Entertainer since November 2011, Laurence has effectively bridged the gap between business needs, the IT department, and suppliers by gathering requirements and conducting end-to-end testing. Previous roles include Systems Analyst, focusing on SQL report writing and database analysis, and IT Technical Support Analyst, where Laurence managed technical support and hardware configuration. Early career experiences include an apprenticeship at QA Ltd leading to CompTIA A+ and N+ qualifications, along with roles at IntegrityTech Ltd and Cofely, where essential skills in IT support and data management were developed. Laurence's foundational education was completed at Watford Grammar School for Boys from 2001 to 2008.