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Yong Woo Stephano Kwon, MPS, ITIL4, is an experienced IT professional currently serving as the Senior Manager - IT at The Council for Professional Recognition, overseeing IT infrastructure and facilities management. Previous roles include Information Technology Support Manager at The Pew Charitable Trusts, where responsibility involved leading support teams and developing performance metrics, and AWS Trust & Safety Team Manager at Amazon Web Services, focusing on team performance and service level adherence. With a background in technical support and IT management across various organizations, including Lowe's Companies, Stand Together, and Apple, Yong Woo has demonstrated expertise in IT service management, team leadership, and executive support. Yong Woo holds a Master’s degree in Technology Management from Georgetown University and a Bachelor of Arts in Philosophy from Marymount University.