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Helen Payen is an experienced professional with a robust background in customer service and administration. Currently serving as the Complaints & Claims Manager for Thames Water since 2012, Helen manages the Clean Water Customer team, focusing on improving customer satisfaction and addressing complaints efficiently. Previous roles at Thames Water include Team Leader and Senior Customer Service Agent, where responsibilities involved managing Developer Services and resolving customer issues. Helen's earlier career includes positions such as Regional Co-ordinator at ICAEW, Personal Assistant to senior management at Honeywell Transportation Systems, and Business Administrator at Iron Trades Insurance Group. Educational qualifications include a Secretarial Certificate from Millbank Commercial College and GCE O Levels from Holly Lodge High School in Liverpool.