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Dawn Shield is an accomplished sales and account management professional with extensive experience in the publishing and retail sectors. Currently serving as the Museum and Gallery Specialist and Territory Account Manager at Thames & Hudson since July 2008, Dawn has developed new sales channels and customized bespoke accounts for high-profile retailers in Central London. Prior to this role, Dawn held positions at Abrams & Chronicle Books LTD as a Sales Representative, maximizing growth and maintaining strategic client relationships, and at PGUK as an Account Manager, where insights into market themes drove significant sales. Earlier roles include Bookshop Manager at both John Smith & Son Group Ltd. and the Institute of Contemporary Art, where operational improvements and online growth were priorities, as well as management of new projects at Zwemmers, successfully overseeing the establishment of new gallery outlets. Dawn holds a Bachelor of Design in Ceramics and Engineering from Liverpool Hope University.