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Kerry Britnell is an experienced professional in support and customer service roles, currently serving as a Support Escalation Specialist at Tessitura since November 2021, where prior titles included Support Specialist Team Lead, Support Specialist, and Support & Extended Services Consultant. From May 2019 to November 2021, Kerry held the position of CRM and Database Manager at Ticketing Network East Midlands Limited. Earlier experience includes managing a small sales team as Box Office Manager at Nottingham Playhouse from January 2017 to May 2019. Kerry holds a BA in English from the University of Derby.