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Simone Miele is a seasoned professional in product management and project delivery, currently serving as Lead Product Manager at Terazo since December 2022. Prior experience includes roles as Associate Director - Solution Designer and Associate Director - Business Process Expert at Novartis, focusing on ServiceNow solutions. Simone held the position of Senior Agile Project Manager at DHL IT Services, managing global projects, and previously worked at SITA as Product Delivery Manager overseeing End User Computing initiatives. Additional experience includes project management roles at OKIN BPS and IBM in various capacities, including IT Project Manager and Service Delivery Manager, showing a strong commitment to successful project execution and client satisfaction. Educational qualifications encompass a degree in Informatics Engineering and multiple certifications in project management and IT service management, including Prince2 and ITIL.