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Kate Delaney currently serves as Chapter Type Lead for Product Ownership at Telstra since November 2023. Previously, Kate held the position of Head of Customer Service and Gift Cards at Scentre Group, leading a diverse team to enhance customer experiences across various channels. Kate's extensive experience at Telstra includes roles such as Principal in Channel Sales and Growth, where responsibilities encompassed driving market share and revenue growth, as well as multiple product ownership positions focusing on product evolution, trading excellence, and customer-centric initiatives. Kate began their career in marketing and communications with roles at Virgin Australia, Pacific Magazines, and Santos Ltd. Educational credentials include a Bachelor of Business in Marketing and Public Relations from Queensland University of Technology, alongside an ongoing Master of Business Administration at the University of the Sunshine Coast.