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Mariana Salinas Campos is an accomplished Service Desk Team Lead at Teletrac Navman since February 2023, where responsibilities include overseeing service desk operations, managing agents, providing performance feedback, and monitoring KPIs. Prior experience includes serving as a Consultant Development Manager at Emonics LLC, managing client portfolios and interdepartmental communication, and as a Service Desk Team Lead at Tata Consultancy Services, where Mariana managed a 24/7 service desk and reported on various SLAs and KPIs. Earlier roles include Senior Service Desk Supervisor at Atos and Customer Service Supervisor at Arvato, focusing on team management and employee productivity. Mariana is currently pursuing a Bachelor's degree in Organizational Psychology at UTEL Universidad, expected to be completed in August 2024.