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Erica Beckford is an experienced operations manager currently at Wilson Business Management since January 2015, with additional roles as a customer service representative at TeleTech since October 2017. Erica has a diverse background, including ownership of a promotional products business and experience as a claims specialist at Asurion, where responsibilities involved technical support for companies like Samsung and Directv. Previous positions include project manager at International Contracting and document control at Mars, focusing on document creation and legal compliance. Earlier career roles included a medical technician at Meadowbrook Health and a beauty consultant with Mary Kay Cosmetics. Erica holds multiple degrees, including a Bachelor of Business Administration in Accounting and Business Management from Georgia State University and an Associate of Arts and Sciences in Business Administration from Albany Technical College.