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Gal Feldman is an accomplished Customer Service Team Manager at Rogers Communications, with extensive experience in coaching and training agents to enhance performance and customer satisfaction. Gal has successfully managed high-level escalations within the Office of The President, collaborating with legal, regulatory, and operational departments to resolve customer concerns. Gal’s background includes a role as a Customer Service Specialist, utilizing expertise in customer experience management to deliver exceptional service across multiple communication channels. Prior experience as a PSG Technician at MUHC Sleep Clinic involved conducting overnight assessments for sleep disorders. Gal holds an educational background from Concordia University.