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Veronica W. is an accomplished Customer Success Manager with extensive experience in customer relations and software implementation across multiple industries. Currently at TeamSnap, Veronica leads customer success initiatives and manages projects aimed at increasing software usage among high-profile clients. Previous roles include Customer Success at HCSS, where Veronica fostered relationships with over 1,500 customers, and Software Implementation Specialist at Reynolds & Reynolds, where innovative training materials were developed. Veronica’s background also encompasses roles in customer service and administration, starting as a Sales Administrator at Avianca and culminating in experience gained during time at the University of the Ozarks. Holding a Bachelor of Science in Business Administration and Economics with a minor in Management, Veronica has consistently demonstrated a commitment to enhancing customer experiences and driving business growth.