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Nikki Smith Martinez is a seasoned professional in customer success and account management with extensive experience across various organizations. Currently serving as a Customer Success Manager at TEAM Software since February 2022, Nikki specializes in developing and executing customer success strategies and managing key accounts. Prior roles include Senior Account Strategist at The Knot Worldwide, where Nikki provided marketing strategies and support for strategic accounts, and long-term positions at XO Group Inc. in various capacities, including managing over $6M in accounts. Nikki has a strong foundation in client relationship management, marketing campaign analysis, and team leadership, supported by a Bachelor of Arts in Psychology from the University of Nebraska-Lincoln.