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Vanessa Smith is an experienced training and customer service professional with a diverse background in various roles within the communications and training industries. Currently serving as a Training Specialist and Supervisor at TDB Communications, Inc. since November 2022, Vanessa previously held the position of Corporate Trainer at MAXIMUS from July 2015 to August 2022, where skills in management, instructional design, and curriculum development were demonstrated. Prior experience includes serving as a Senior Customer Service Representative III at Vangent, Inc. from November 2007 to July 2015, focusing on inbound calls for Medicare and Marketplace health insurance. Vanessa possesses strong skills in training management, project management, team leadership, and customer support.