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Samia Zahid has a diverse work experience spanning various roles and responsibilities. Samia has worked in the software industry, starting as a Sales Development Representative at Arascow, where they generated leads and provided education about loan forgiveness programs. Samia then transitioned into technical support roles, first as a Technical Consultant at ibex. Pakistan, providing professional assistance to customers and collaborating with cross-functional teams to resolve complex software issues. Samia later became a Pod Lead Support, where they mentored and coached a team of technical support specialists. Samia then joined TCP Software as a Technical Support Engineer, providing expert-level technical support and troubleshooting for customers. Samia then progressed to the role of Customer Success Manager, where they led and managed teams, developed and executed customer success plans, and built strong relationships with key customers. Currently, Samia is a Pod Lead CSM - MM at TCP Software, leading and mentoring a team of Customer Success Managers and developing strategic customer success plans aligned with customers' objectives.

Samia Zahid holds a Master's degree in Business, Management, Marketing, and Related Support Services from the University of Management and Technology - UMT. Samia also studied Accounting and Finance at SKANS School of Accountancy where they obtained an ACCA qualification. In 2013-2015, they attended Kips college and pursued FSC (pre medical) in Pre-Medicine/Pre-Medical Studies. Their education history also includes studying at Kashmir Model College Mirpur, although the specific degree and field of study are unspecified.