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Paul Nugent is an accomplished professional with extensive experience in customer support and analysis, currently serving as Customer Support Team Lead at iSAMS Ltd since July 2020, following roles such as Senior and Customer Support Analyst. Previously, Paul held positions at Coventry Building Society from April 2016 to February 2020, including MI Reporting Analyst, Recruitment Analyst, and PMO Analyst, where responsibilities encompassed reporting, onboarding, and project governance. Prior experience includes Applications Support Analyst at Travis Perkins plc and Junior ASP.NET Developer at Peninsula Business Services. Paul began a career at Taxwise Services Ltd as Online Development & Support Analyst and Claims Administrator, gaining valuable skills in customer service and technical support. With strong technical proficiency in ASP.NET, SQL Server, and Agile methodologies, along with skills in project planning and system requirement management, Paul contributes effectively to team environments and stakeholder communication.