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Chae Yong (Tara) Shin is a Senior Onboarding Specialist at TapMango since February 2022, where responsibilities include overseeing customer onboarding, ensuring product adoption, and providing technical support for loyalty software solutions. Previous roles include Onboarding Specialist at TapMango, Accounts Service Representative at Intact, and Sales Cashier at LCBO, where Chae Yong also served as the Ontario Wine Lead and Health and Safety Coordinator. Experience as a Summer Camp Counselor at YMCA Canada and as a Sales Associate at SQUISH CANDY and Barista at Chatime further highlight strong customer service and leadership skills. Chae Yong holds an Ontario College Graduate Certificate in Human Resources Management from Conestoga College and an Honors Bachelor’s Degree in Religion/Religious Studies from the University of Ottawa.