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Andy S. is an experienced IT professional with a diverse background in technical support, customer service, and network administration. Currently serving as an IT Technician and Customer Service Representative at TalentWorldGroup Plc. since June 2018, Andy has previously held roles such as Happiness Engineer at Automattic, where support was provided to WordPress.com customers. Prior experience includes serving as IT Service Desk Manager and Engineer at Optima Information Services, overseeing customer service operations, and providing technical support in high-pressure environments. Additional experience encompasses Linux Systems and Network Support at Bristol Wireless, where Andy managed customer support and core infrastructure services, as well as serving as Information & Communications Officer at Easton Community Association and completing an engineering apprenticeship at Otis Elevator Company. Andy holds a degree in Environmental Science from the University of Worcester, alongside various certifications from self-study.