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Michael Bathan is a Technical Support Engineer at TACACS.net, Inc. since September 2022, and previously served as a Security Engineer at Western NRG, Inc. from July 2021 to February 2022, where support was provided for SonicWall Firewalls. In this role, Michael collaborated with business owners, security auditors, vendors, ISPs, IT Managers, Network Engineers, and end users for troubleshooting and configurations, achieving a 100% Customer Satisfaction Score from over 100 responses. Michael has a background in education from Moorpark College.