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Melissa Freeman is an accomplished Application Support Manager with extensive experience in technical writing and data analysis. Currently employed at Swyfft since May 2022, Melissa previously held significant roles at GovernmentCIO, where responsibilities included managing the ServiceNow queue, creating reports and dashboards, and providing training for OBIEE end-users. Key skills include creating custom datasets in Databricks, using Oracle SQL Developer and BI Admin tools, and developing comprehensive training materials. Additional work experience spans multiple companies as a contract technical writer, focusing on documentation processes and user guides for enterprise software systems. Melissa Freeman holds a BA in English/Professional Writing from Francis Marion University.