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Terri Arias-Crespo, ACS, FLMI, ARA, AIRC, CCSM, currently serves as the Manager of Client Sales Support at Penn Mutual, a position held since October 2022, where responsibilities include overseeing policyholder service needs, managing call center operations, and mentoring team members. Previously, Terri spent over 14 years at Vantis Life A Penn Mutual Company, progressing from various roles including Conservation Specialist and Manager of Customer Experience Group, where key contributions involved improving customer satisfaction and managing complex inquiries. Earlier experience includes underwriting and case management at organizations such as Ash Brokerage/BHS and Winged Keel Group, along with sales and marketing at Northwestern Mutual. Terri holds a Bachelor of Arts in Communication and Library Studies from Rutgers University.