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Polyana Fagundes, MBA has a diverse work experience. Polyana has served in various roles at different companies, showcasing their expertise in customer success, program scaling, and SOP development. Polyana'smost recent role as Sr. Director of Customer Success at Swoop involves using virtual technology to enhance scientific communications in the healthcare industry. Prior to that, they worked at Moth+Flame as a Sr. Director of RevOps and Customer Success, where they played a key role in shaping the future of immersive technology. Polyana also has experience at Salesforce and Salesforce Maps, where they focused on customer relationship management and account renewals. Additionally, they worked at Mintel as a Regional Director and Manager, specializing in market intelligence and client success. During their time at UNC Charlotte Belk College of Business, Polyana served as a Graduate Research Assistant. Overall, Polyana's work experience highlights their expertise in customer success, technology adoption, and market intelligence.

Polyana Fagundes, MBA has an extensive education history. Polyana completed their Master of Business Administration (MBA) with a focus on Marketing and Management at UNC Charlotte Belk College of Business in 2018. Following that, Polyana pursued another MBA in International Management and Marketing with a European perspective at iaelyon School of Management in 2019. Prior to their MBA studies, they obtained a Bachelor of Science (B.S.) in International Business with a minor in Economics from Elmhurst University in 2012. Polyana also holds several additional certifications, including Moth+Flame VR from Moth+Flame, Trailhead Ranger from Trailhead by Salesforce, Salesforce's Accelerate program from Salesforce, and Salesforce Maps Certified User from Salesforce Maps.