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Reto Schmid is the Head of Service Desk & Onsite Support at Swissgrid AG. Prior to this role, Reto worked at SBB as a Strategy and organisational development technical platform "Rail Control System" and as a Member Culture & Change Team - IT 4.0. Reto also has experience at Atos as the Head of Workplace & Servicedesk Services, Head of Operation, and Service Delivery & Project Manager. Additionally, Reto worked at Alstom as the Servicedesk & Support Manager, Head of Servicedesk, and 2nd Level Onsite Supporter. With a background in business IT and service management, Reto has a wealth of experience in IT service and support roles.