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Joey Janssen is currently the Director Change & Technology at Swiss Sense, where they are leading the company towards becoming more customer-centric. They are part of the board of directors and oversee the Change, Digital, IT, Data & Analytics departments. Prior to their current role, Joey worked at Deloitte Digital as a Director Customer Experience and Managing Consultant Digital Strategy & Technology. They have extensive experience in digital strategy, customer engagement, eCommerce, Omnichannel, User Experience, and digital analytics, working with clients in the Retail/Consumer Business sector. Joey also has a background in Business Performance Management, Business Intelligence, and service management processes from their time at Solipsis. They hold a Master of Science in Informatics from Utrecht University and a Bachelor of Science in Informatics from Avans University of Applied Sciences.