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Tram Nguyen has a diverse and extensive work experience in the customer success field. Tram most recently worked at SupportLogic as a Senior Customer Success Manager starting in March 2023. Prior to that, they held the role of Senior Manager, Customer Success at Motive, a hyper-growth startup specializing in IoT hardware and AI-powered applications. In this role, Tram was responsible for managing 7 CSMs and overseeing a portfolio of mid-market accounts.

Before joining Motive, Tram worked at Outcome Chains, Inc. (OCI), a SaaS platform focused on outcome-based selling. Tram started as the first Customer Success Manager and was eventually promoted to Senior Manager, leading the building and scaling of the Success function. Tram also gained experience as a Manager and Senior Customer Success Manager at OCI.

Prior to OCI, Tram worked at MaintenanceNet as a Customer Success Manager, managing a portfolio of enterprise accounts and focusing on adoption, retention, and expansion. Tram also gained experience at the Technology Services Industry Association (TSIA) as a Member Success Manager, responsible for managing and expanding a portfolio of enterprise accounts.

Tram's work experience began in 2010 at Trademotion, where they started as a Customer Service Representative.

Tram Nguyen is a degree candidate in the field of Business, Management, Marketing, and Related Support Services at UC San Diego. Tram is pursuing a Bachelor of Science (BS) degree. Apart from their academic pursuits, Tram has also obtained a certification titled "Getting to the Heart of Customer Service" from Impact Learning Systems.