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Gonzalo Castillo is an experienced IT professional currently serving as an Analista programador trainee and Level II Technical Support at Super Repuestos since November 2021, focusing on user support and structured cabling. Prior to this, Gonzalo worked as a Regional Technical Support Specialist at ASEINFO, providing assistance to the Evolution platform, and as a Technical Support Specialist at Papa Johns, where responsibilities included technical support to restaurants across El Salvador and the installation of IP/analog cameras. Gonzalo's educational background includes a degree in Computer Science Engineering from Universidad Francisco Gavidia, along with various certifications in cybersecurity and networking from Universidad Don Bosco.