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Carla McBeth, CCXP, is a seasoned professional specializing in human-centered design and customer experience, currently serving as the Human Centred Design Leader and Claims Transformation Lead - Customer at Suncorp Group since October 2023. Previously, Carla held the position of Director at PwC Australia from March 2021 to August 2023, where the focus was on transformation and digitization to enhance client outcomes. Carla's earlier roles include Director of VIC Customer Experience and Contact Centre Engagement at Customer Science, and various leadership positions at Concentrix and IBM, where responsibilities encompassed consulting, transformation programs, and operational efficiency. Carla holds multiple certifications including Lean Six Sigma Black Belt and Six Sigma Green Belt, reflecting a strong foundation in process improvement and project management.