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Daniel Godwin has over 15 years of work experience in the technical support field. Daniel started their career as a Technical Support Engineer at Coremetrics in 2004. From there, they worked at Liquid Labs, LLC as a Developer, before joining SugarCRM in 2008. At SugarCRM, they held various positions including Support Manager, Advanced Support Engineer, Senior Manager, and Director of Technical Support. In these roles, they were responsible for mentoring and leading teams, resolving customer escalations and product issues, and serving as a point of contact for critical issues and engagements. Daniel most recently served as the Vice President of Technical Support at SugarCRM.

Daniel Godwin received a Master's degree in Computer Science from Texas State University from 2011 to 2015. Prior to this, they obtained a Bachelor of Science (BS) in Computer Science from the same university from 2002 to 2004.