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Valerii Khimel is currently a Support Manager at Phonexa. Prior to that, they worked as a Ticketing / Quality Agent for Global Bilgi from April 2016 to June 2019. There, they helped customers with bookings, ticketing, rebooking, refunds, and payments for additional services over the phone. They also served as a backoffice quality specialist and helped resolve complex customer issues.

From January 2018 to June 2019, they were also responsible for onboarding new agents, managing the call queue, and preparing assessment reports. They participated in the development of the training program and evaluated recorded calls to improve customer service.

Valerii has always been passionate about helping others and providing excellent customer service. They are dedicated to their work and strive to provide the best possible experience for every customer.

Valerii Khimel completed a Master's degree in Computer Science from Dnipropetrovs'kij Nacional'nij Universitet.

Valerii Khimel works with Hanna Poltavets - Support Manager, Kseniia Tatarchevska - Support Manager, and Vladislav Zabigajlo - Support Manager. Valerii Khimel reports to Kateryna Roskosenko, Technical Support Supervisor Lead.