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Bruno Fazio has extensive experience in technical support and management within the technology sector, currently serving as VP Global Support at Nexsan since December 2008. In this role, Bruno oversees escalation management, executive reporting, and process optimizations while managing technical teams across various geographical locations. Previous positions at Nexsan include Technical Support Escalation Manager, where Bruno led two support engineering teams, and Senior Engineering Support Specialist, focusing on advanced archiving solutions. Earlier experience includes serving as Service Account Project Manager at Verint Video Solutions, where Bruno managed high-profile customer accounts, and working at Positron, where Bruno developed network security deployment packages and provided tier 3 support for 911 systems.