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Russell Allen has extensive experience in technical support and engineering roles, currently serving as a Remote Support Engineer and Field Tech at Caltronics Business Systems since September 2014. Previously, Russell held the position of Audio Engineer at St. Matthew's Lutheran Church from June 2007 to November 2023, where responsibilities included sound engineering for the praise band. Additional experience includes working as a Safety Instructor at Swift Transportation and serving in the United States Air Force as an Aircraft Maintenance technician. Russell's educational background includes a Bachelor of Science in Information Systems and Cybersecurity and multiple Associate degrees, focusing on Software Development, Computer Network Systems, and Electronics from ITT Technical Institute and High Tech Institute.