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Erika Hill, MBA, is an accomplished professional with extensive experience in sales engineering and family services, currently serving as a Sales Engineer/Solution Engineer at Careerist since December 2022. At Careerist, Erika focuses on discovery and qualification processes to enhance user experience, utilizing skills in persuasion and objection handling to upsell services. Additionally, Erika has been a Lead Family Service Worker at Step Forward since May 2019, where responsibilities include creating technical presentations, building rapport with diverse families, and training staff on ChildPlus technology. Since April 2008, Erika has also worked as a Hearing & Appeals Specialist for the Cleveland Metropolitan School District, providing technology training and managing interns. Erika holds a Master of Business Administration from Indiana Wesleyan University, obtained in June 2009.