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Jermaine Richards is a highly experienced technical support professional with a robust background in IT helpdesk management and systems support. Currently serving as a Technical Support Specialist at StarFish Medical, Jermaine focuses on creating service desk policies and managing company security training. Previous experience includes leading the helpdesk at Quartech, where responsibilities encompassed monitoring SLAs, maintaining documentation, and driving automation initiatives. Jermaine’s career also includes various roles in technical support, systems maintenance, and customer service across multiple companies, including Atos, Jamtech IT Solutions, Genus Technologies, and Mid Florida Tech. Jermaine holds an Associate Certificate in Leadership from the British Columbia Institute of Technology and a Post Graduate Diploma in Computer Systems Technician - Networking from Centennial College, among other qualifications.