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Heather DeGrave has extensive work experience in customer service, procurement, and management roles. Heather began their career in 2000 as a Customer Service Representative at Chr. Hansen A/S and later advanced to become a Sr. Procurement Specialist. In 2012, they transitioned to the role of Sourcing Specialist, where they were responsible for sourcing raw materials and managing supplier relationships. From 2013 to 2017, Heather served as the Customer Service Manager at Chr. Hansen A/S, overseeing the customer service department and acting as an internal point of contact for customers and sales teams. In 2017, they joined Standard Process Inc. as a Customer Care Manager and was later promoted to the position of Director of Customer Experience in 2021.

Heather DeGrave attended Cardinal Stritch University from 2011 to 2013, where they earned an Associate's Degree in Business Administration and Management, General. Heather then continued their education at Cardinal Stritch University from 2013 to 2015 and obtained a Bachelor of Science degree in Business Administration and Management, General. In 2017, Heather briefly attended the Wisconsin School of Business, although no specific information about degree or field of study is provided.