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Kevin Williams has a diverse and extensive work experience in the IT industry. Kevin currently holds the position of Director, IT Service Desk at Specialty Dental Brands since September 2022. Prior to that, they worked as a Senior Director, Service Desk and Director, Service Desk at AMSURG from January 2015 to July 2022. Before that, they served as the Technical Services Manager at NovaCopy from May 2013 to August 2014. Kevin also held the roles of IT Support Services Manager and Help Desk Manager at Gaylord Entertainment from July 2009 to October 2012 and May 2007 to July 2009, respectively. Kevin started their career as a Help Desk Supervisor and Help Desk Analyst at First Consulting Group from August 2004 to May 2007 and February 2004 to August 2004, respectively. Kevin began their career at Transcender LLC as a Technical Support Representative from 2000 to 2001 and later served as a Technical Support Manager from 2001 to 2003.

Kevin Williams attended Bethel University and obtained a Bachelor of Science (BS) degree in Computer Science. Kevin also earned a certification in A+ from CompTIA and has an ITIL V3 Intermediate Certification in Service Operation. The specific years of obtaining these certifications and the institution for the ITIL certification are unknown.