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John Usher is an experienced IT Manager with a robust background in technical support and service desk management. Currently serving at Centene Corporation since December 2013, John has held roles as Supervisor and Senior Technical Support Specialist, overseeing hiring and training in multiple locations. Previous experience includes a team lead position at TEKsystems and desktop support roles at American Water and Bank of America, providing extensive hardware and software assistance in various settings. John possesses an Associate of Applied Science in Administration of Justice from Southwestern Illinois College and has showcased a consistent record of improving service offerings and managing workforce optimization throughout the career.