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Kimberly Fitzgerald possesses extensive experience in customer relations, sales management, and operations within the luxury retail sector, currently serving as the Manager of Customer Relations and Sales at Southwick since July 2019 and the Manager of Operations and Loss Prevention at Neiman Marcus since February 2017. Prior roles include Director of Suburban Boston at Tiffany & Co., where ongoing partnerships with Sales Managers led to sales plan achievements and enhanced clienteling programs. Kimberly's career began at Town Sports International as Sales Director, where strategic sales training and outreach efforts were implemented to drive revenue. Strong expertise in talent management, safety compliance, and process implementation underpins a proven track record in maximizing team performance and achieving corporate goals.