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Michelle Pope is a seasoned professional with extensive experience in customer service and recruitment management. Currently serving as the Customer Contact Manager at South West Water since June 2014, Michelle focuses on enhancing service delivery excellence and ensuring high-quality customer care across South West Water, Bournemouth Water, and Bristol Water. Prior roles at Accenture, including Recruitment Team Lead for Unilever and Cycle of Excellence Lead, involved managing recruitment teams and supporting talent development. With earlier positions at South West Water that encompassed quality performance management and team management, as well as supervisory responsibilities at Iceland Foods, Michelle brings a wealth of expertise in customer engagement and team leadership.