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Gregory Altobello is a Weatherization Customer Service Specialist at HomeWorks Energy, Inc. since April 2018, responsible for deescalating customer issues, collecting overdue payments, and facilitating communication between contractors, vendors, and customers. Gregory handles 20-30 escalated calls daily, consistently exceeding case management expectations within Salesforce. Previously, Gregory served as an Insulation Scheduler, managing call volumes and coordinating schedules efficiently. Prior experience includes a role as a Call Center Agent for The Epilepsy Foundation, focusing on scheduling donations, and a position as a Golf Caddie at Salem Country Club. Gregory holds a Bachelor of Arts in Physical Education from Bridgewater State University, earned between 2014 and 2017.