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Donnalyn Maurer possesses extensive experience in customer service and operations management within the utility sector, currently serving as the Contact Center Operations Manager at Elizabethtown Gas since October 2009. Key responsibilities include overseeing diverse call center teams across multiple states, ensuring high levels of customer satisfaction through effective issue resolution. Previous roles include scripting and testing for billing systems, facilitating communications for commercial customers, and managing customer service needs in a large service area. Donnalyn has also held various positions in training, operations, and service delivery with Verizon and its subsidiaries. Educational credentials include a Bachelor of Arts in Business Leadership and multiple business administration degrees from Strayer University, complemented by certification in Professional Management from Simmons University.