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Malcolm Adkins is an experienced professional in systems support and development, currently serving as Systems Support & Development Manager at Solihull Metropolitan Borough Council since March 2018. Prior experience includes a 19-year tenure at Birmingham City Council, where Malcolm held various roles including Project Lead Officer, managing the implementation of a replacement Electronic Document Management System, and Project Support Officer, focusing on multiple projects such as online benefit application forms and risk-based verification software. Responsibilities have encompassed system configuration, user acceptance testing, training facilitation, and business support, demonstrating strong expertise in project delivery and technical support.