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A seasoned leader in Customer Success with 15+ years of experience driving strategic initiatives and fostering collaboration across internal teams and external stakeholders. With a proven track record of building and empowering high-performing teams, I am passionate about promoting a collaborative and innovative culture that drives exceptional business outcomes and consistently delivers value to clients.

As an insight-driven leader, I excel in creating and executing customer success frameworks that reduce churn, enhance product adoption, and drive customer satisfaction. My leadership style fosters a culture of innovation, collaboration, and open communication, ensuring alignment among diverse teams and cross-functional leaders.

In my role as Senior Director of Client Success at SERMO, I guided my team to surpass revenue targets for ten consecutive quarters while managing a book of tier-1 customers. I also led the implementation of an end-to-end customer experience playbook, contributing to a 95%+ 5-star CSAT rating. At SONIFI Health, I spearheaded the development of a strategic roadmap for the customer success team, resulting in a 100% customer renewal rate and a 39% increase in KLAS score over two years—the company's highest score since 2015.

With a passion for driving transformative customer success, I have consistently delivered results through a blend of strategic vision, team empowerment, and a relentless focus on customer value. My ability to blend data insights with customer feedback has allowed me to build scalable frameworks that elevate satisfaction and retention and foster lasting partnerships. Whether refining processes, driving revenue growth, or leading high-performing teams, my commitment remains rooted in creating lasting impact and measurable outcomes for clients and organizations alike.