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Katie Barrett currently serves as the Business Excellence Lead for East & West EMEA at SoftwareOne, having joined the company in April 2022. Prior to this role, Katie held various positions at Rackspace, including Senior Manager of Business Operations EMEA, where responsibilities included overseeing Marketing Operations and managing the quote-to-revenue process for Services in the region. Katie's experience also encompasses roles at Pitney Bowes International Mail Services, DHL Global Mail, and Mercury International Ltd, focusing on client services, account management, and operational improvements. Katie holds an MBA from thePower, specializing in Business Strategy, Marketing, Innovation, and Digital Transformation, and a degree from The Open University.