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Zachary A. is a Technical Support Representative at SofterWare, Inc. since May 2023, specializing in optimizing SaaS platform strategies for over 10,000 clients and maintaining a high level of client satisfaction, as evidenced by successfully closing more than 3.9k cases and achieving a Net Promoter Score of 97. Previously, Zachary served as a Junior Associate at First Fan Tickets, LLC from August 2017 to March 2020, where inventory management and sales growth were key responsibilities. Zachary also gained experience as a Recording Studio Administrator for the Music Department at Rowan University, enhancing productivity and technical support during recording sessions while building client relationships. Additional experience includes an internship at the Center for Professional Development at Rowan University, focusing on career development programs for business students. Educational qualifications include a Bachelor of Science in Management with concentrations in Entrepreneurship and Music Industry from Rowan University, an Associate of Science in Business Administration from Rowan College at Gloucester County, and an honors degree from Kingsway Regional High School.