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Carrie Poteck Martel is a seasoned professional with diverse experience in customer success and education. Currently serving as a Senior Strategic Account Manager and previously as a Senior Enterprise Customer Success Manager at Lightspeed Commerce since January 2024, Carrie has held various roles in the customer success domain at Top Hat from November 2021 to January 2024, including Enterprise Client Lead and Enterprise Customer Success Manager. Prior engagement includes significant contributions to the York Region District School Board from March 2017 to November 2021, where Carrie served as a Special Education Teacher and Diversity, Equity and Inclusion Lead. An entrepreneur in yoga and mindfulness, Carrie operated Care Yoga from March 2015 to October 2021. Academic credentials include a Master's degree in Elementary Education and Teaching from the University of Toronto (2014-2016) and an Honors Specialization in MIT from Western University (2010-2014).