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Ru B. is a CRM Business Analyst at Otis Elevator Co. since November 2019, responsible for liaising between business stakeholders and technical teams throughout the project life cycle and SDLC, focusing on CRM Dynamics services. Prior experience includes an internship at Valyant AI with responsibilities in system testing, data visualization, and client interaction for natural language processing applications. Ru also served as an eCommerce Business Analyst for PetsGlory, preparing analysis reports to inform marketing strategies and facilitating JAD meetings. Volunteer experience as External Communications Manager for Project Management Without Borders involved managing marketing strategies and leading a team. Earlier work as a Business Analyst at Pactic Media Concepts Pvt Ltd included gathering requirements, conducting data analysis, and executing successful ad campaigns. Ru B. holds a Master’s degree in Management Information Systems from the University of Colorado Denver.