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Julia Yurieva has a robust background in customer support and management, with significant experience at SMTP since December 2012, where roles include Frontline Support Team Lead Manager, Support Manager, Account/Onboarding Manager, and Technical Support Representative. Prior to SMTP, Julia Yurieva worked as a Duty Operator at Global Voyager Assistance for a brief period in late 2012 and served as Support Manager at Pharmacy Online from February 2011 to August 2012. Julia Yurieva holds a degree from Odessa I.I. Mechnikov National University, completed between 2006 and 2011.